Is there a minimum order value?
We do not specify a minimum order, however there is a carriage charge payable for any order under £75.00 (exclusive of VAT).
Are my personal and credit card details safe when ordering online?
Yes, absolutely. We take security of your details very seriously. Payments are made via SagePay, a trusted and secure system for online payments. We also have Comodo SSL Certificate for further piece of mind and security. Your card details are secure and are not stored. We never pass any of your details on to a third party.
Am I getting a quality product?
Yes all our products are of the highest quality from some of the largest manufacturers in the UK and Europe. We want you to be completely satisfied with your order and will never supply a substandard product or a poor quality import from the Far East.
Our products are all manufactured by ISO90001 accredited sources and are made to the relevant standards prevailing in the UK for each product type, for example British Standard, BBA Approval, WRAS approval.
Can I have my order delivered to a different address?
Yes. There is an opportunity for you to enter delivery details on the address page of the checkout.
If I order after 10am when will I receive my delivery?
Most goods ordered before 10.00am on any working day will usually be despatched the same day for delivery the next working day, unless specified otherwise.
Orders placed after 10.00am will be despatched the following working day (subject to the exceptions above) and you will receive them the next working day after despatch; for example, goods ordered after 10.00am on a Tuesday would be delivered on Thursday.
Orders placed at the weekend or on Bank Holidays will be despatched on the next working day.
How will my order be delivered?
Products will usually be delivered by TNT, Parcelforce, Aspray 24 or a Manufacturer
How will my order be packaged?
All fittings are supplied in a strong cardboard box and pipe will be despatched with a polythene cover or securely bundled. Attached to this will be your VAT Invoice, Delivery Note and details of any special offers.
What if I have ordered the incorrect items?
If you have made an error with your order, contact us on FREEPHONE 0800 917 0006 so that we can try and help you.
Do you offer a discount for larger orders?
Yes, although this may depend on the goods in question and the value of the order. Please contact us on FREEPHONE 0800 917 0006 with your specific enquiry.
What if I have a dispute or query with my order?
Please contact us as soon as possible on FREEPHONE 0800 917 0006. We pride ourselves on our customer service and will resolve matters as soon as possible, every customer and every order is important to us, regardless of whether your order is for £5 or £5,000.
What if I have a question that is not answered here?
Please do not hesitate to email us at firstname.lastname@example.org or telephone us on FREEPHONE 0800 917 0006 with any other questions that you may have.
Gas & Water Pipelines Limited trading as Drainage Channel