Further service update 25.03.20 – Covid 19.
Due to severe staff shortages due to staff having to care for family members and/or due to self-isolating, coupled with a large increase in demand we are unable to guarantee delivery times at this moment.
We do have staff working extremely hard trying to deal with the backlog but please allow 7-10 days for despatch of orders. As staff begin to come back over the course of the next week or so then capacity will begin to increase and lead times will begin to come down. We will of course update this page as the situation changes.
Most delivery companies are also adopting safer delivery methods including not allowing goods to be physically signed for and instead taking a name and in some cases photographing the goods in location when delivered.
At this time, we would also like to respectfully request that customers do not collect goods from our distribution centre.
We sincerely apologise for any inconvenience this may cause and assure our customers that we will always do our utmost to fulfil orders and requirements to the best of our abilities.
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Most plastic products are sent on overnight couriers (subject to service availability in your area) and therefore delivery should generally be the next working day after despatch but can take up to three working days. Polymer Concrete products are always sent on a pallet service due to the nature & weight of the products, generally delivery of these products is within three working days unless otherwise advised.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
Drainage-Channel will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Drainage Channel shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Please note that you are responsible for counting the number of items noted on your consignment note. Please ensure that the numbers of items matches the number that you have received and for which you, or a designated third party, has signed.
All shortages, breakages and errors must be reported to our Despatch team on 0800 085 4548 within two working days.
We recommend that you do not start work on your site prior to receiving any goods ordered. We cannot accept responsibility for any losses incurred for late delivery of goods or for any adverse weather conditions or any other delays which are beyond our control.
You will usually only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Delivery is FREE OF CHARGE for plastic products with an order value over £75.00 + vat (£90.00 inc vat) and is FREE OF CHARGE for polymer concrete products with an order value over £150.00 + vat (£180.00 inc vat). The threshold for free delivery on polymer concrete channels is higher to reflect the fact they need to be delivered on a pallet, however in most cases orders of only 5 or 6 channels exceed the threshold.
Drainage Channel shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If you need to return a product purchased from Drainage Channel you have 7 days from the receipt of goods to tell us that you want to return something. After this time no returns will be accepted. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. For non-stock items that have been ordered especially for you, it may not be possible to return the goods or we may need to implement a re-stocking charge. This does not affect your statutory rights
We can arrange to have the goods collected, however this service is chargeable at cost and will be deducted from any credit given. All couriers charge quite highly for third party collections and we therefore strongly recommend that customers make their own arrangements to return goods to us.
Goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 5 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
If you wish to return a product then please follow this process:
Please email us at firstname.lastname@example.org and request a product Returns Authorisation Number. (All deliveries into our warehouse must be documented and we therefore cannot accept a return without this number)
We will then send you an email acknowledgement with a Returns Authorisation Number and further instructions on what happens next.
Once the goods have been received back we will check them for their merchantable quality and take them back into stock or make contact with you if there is a problem.
This returns policy does not affect your legal or statutory rights.
Cancellation of Orders:
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the drainage-channel website, or by phoning us on 08000 85 4548.
We will attempt to despatch any orders taken before 10:00am the same day, or next working day if received on Saturday or Sunday.
£8.95 plus VAT for orders £90.00 inc VAT or below
UK Mainland, Wales and Scotland but not including locations listed below in Region 2.
Deliveries outside Region1 above will be subject to a carriage charge and will not be eligible for free delivery. Deliveries to these regions are normally made within five working days.
This region includes (but is not limited to) the following Postcodes:
PO30, 31, 32, 33, 36, 37, 38, 41
Northern Ireland, Scottish Islands, Hebrides, Isle of Wight, Isle of Man:
Deliveries are normally within five working days although this can be slightly longer to some outlying areas and may be subject to additional charges.
The majority of our deliveries are made by national courier companies, the drivers make many deliveries each day in addition to our own consignments and run on very tight schedules, we will always try and follow any reasonable delivery instructions as best we can, but regretfully are unable to call before deliveries, place goods in specific locations or deliver to secondary addresses in the event you are not available at the time of delivery.